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What to watch out for when checking items on duty
Seeing that there are users carrying large items, they should approach the user quickly and proactively, and politely ask the user to show the article release bar. “Mr. (Miss), how are you! Are you able to release items?” After careful inspection to fill in as required, and approved by the relevant departments. If you have not been approved by the relevant department, say "please make a replacement signature or seal procedure". If the user disagrees, he must patiently explain: “The procedures for handling the release of goods are regulated by the Convention. The purpose is to ensure the property safety of the companies in the office building. Please understand and cooperate with our work.” According to the contents listed in the release Check each item. You can use the following words: "Please open the box or box, and let me check if the contents of the box are consistent with what was written on the item's release bar, okay?" After the inspection, be polite and say, "Sorry, delay you. It's time." "Thank you for your cooperation!" As far as work conditions permit, as much as possible to help users pack or carry items. For the user who has not released the item, he or she is required to return to the relevant department for re-submitting the formalities. During this period, if the user requests to take care of carrying the item, be sure to ask whether it is a valuable item. If it is a valuable item, it cannot be easily taken care of; if it is a non-valuable item, it can help the user to place the item in the lobby service desk or inconspicuous place, so as to reduce the user's trouble and dissatisfaction caused by the goods being moved up and down.